Empress Inn And Suites By The Falls - Niagara Falls

The staff was very nice and accomodated our late check out request without problem. The pool was being renovated and not usable. The room was clean and very big. We found a dead spider in the toilet, otherwise everything was tidy and comfortable.

The room was confortable and large. We had 32 screen Tv, good bed, Microwave, minibar, etc.The location was superb, walking distance to everywhere

While our stay, most of the time there were nobody in the reception or premises. The phone posted in the door did not worked. Our room was not cleaned or towels changed, but luckily we stayed only 2 nights !!!

flat screen TV in the room. everything else is so outdated.

so outdated and looks like a motel. internet access sucks big time.

The Location is perfect. It is very close to every thing. You do not need to derive your car during your stay.

When I booked, they said they have a crib. During check in they said we do not have any cribs and our son had to sleep on the floor. The room was not very clean. The staff was not very helpful. The smell was not the greatest. The AC is very old. we put the AC on high, and went for 7 hours, when we got back to the room, it was very hot. Overall, do not go there unless you really have to.

Wifi not working at all, 100$ deposit for 3 days, still not refunded after 5 days

A ten minute walk from the casinos, plus next to a great Italian pizza place. Surprisingly clean for a motor inn. Recommended.

One of the stairways was falling apart.

location to casino and attractions.

rooms did not smell good, no ice machine, no coffee maker, loud toilet.

Location is good. Staff is good.but Front desk hard to get a hold of. All round very nice place would go back.

Small towels for showers in the AM. As well as there was no coffee machines. to make a instant coffee.

The hotel staff is really friendly and helpful. The room is good and clean for the price we pay and we can walk everywhere in the niagara falls region! It is motel style though. Sometimes the shower water is not consistently hot.

Location is very good. Staff is very helpful. There is no room service, you have to go out & bring your food yourself.

Just one complaint, there was no table in the room

Proximity to Niagara Falls and Clifton Hill

Some of the information mentioned on site is not updated. Like pool is not working, Baby crib is not available etc..

I felt very welcomed and could get any help I needed.

The plumbing was not working well. I had to hold the handle of the toilet so it would flush. Also if I turned the sink on then the water in the shower got very hot. Also the water in the shower would randomly get hot and cold and rarely maintained the same temperature.

Room was decent with good bed

The owner and customer service was horrible and they made no effort to accommodate our needs. This is a very cheap motel, not a hotel as false advertised.

Good price.

No tea/coffee facilities. Water took 10+ minutes to get hot

the room was cheap and it was near all the attractions

when we wanted to check out there was nobody at the reception....